Privacy Policy
1. Data protection at a glance
General information
The following information provides a brief overview of what happens to your personal data when you visit this website. Personal data refers to any information that can be used to identify you personally. For detailed information on data protection, please refer to our privacy policy, which is provided below.
Data collection on this website
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. You can find the contact details in the legal notice section of this website.
How do we collect your data?
Your data is collected, firstly, when you provide it to us. This may include, for example, data that you enter into a contact form.
Other data is automatically collected by our IT systems when you visit the website. This consists mainly of technical data (e.g. internet browser, operating system or time of page view). This data is collected automatically as soon as you access this website.
What do we use your data for?
Some of the data is collected to ensure the website functions correctly. Other data may be used to analyse your usage patterns.
What rights do you have regarding your data?
You have the right at any time to obtain, free of charge, information about the source, recipients and purpose of your stored personal data. You also have the right to request the correction or erasure of this data. For this and any other questions regarding data protection, you can contact us at any time at the address provided in the legal notice. Furthermore, you have the right to lodge a complaint with the relevant supervisory authority.
You also have the right, in certain circumstances, to request that the processing of your personal data be restricted. For further details, please refer to the privacy policy under ‘Right to restriction of processing’.
2. Hosting and Content Delivery Networks (CDN)
External hosting
This website is hosted by an external service provider (host). The personal data collected on this website is stored on the host’s servers. This may include, in particular, IP addresses, contact enquiries, metadata and communication data, contractual data, contact details, names, website visits and other data generated via a website.
We use the hosting provider for the purpose of fulfilling our contractual obligations towards our potential and existing customers (Article 6(1)(b) of the GDPR) and in the interests of ensuring the secure, fast and efficient provision of our online services by a professional provider (Article 6(1)(f) of the GDPR).
Our hosting provider will only process your data to the extent necessary to fulfil its contractual obligations and will follow our instructions regarding this data.
Conclusion of a data processing agreement
To ensure that data is processed in accordance with data protection regulations, we have entered into a data processing agreement with our hosting provider.
3. General information and mandatory details
Privacy Policy
The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy.
When you use this website, various personal data is collected. Personal data is information that can be used to identify you personally. This privacy policy explains what data we collect and how we use it. It also explains how and for what purpose this is done.
Please note that data transmission over the internet (e.g. when communicating by email) may be vulnerable to security breaches. It is not possible to guarantee complete protection of data against access by third parties.
Information regarding the data controller
The data controller for this website is:
präsent-service von Steinmetz GmbH
Kommunikationsstraße 2a, D-47807 Krefeld
Telefon: +49 (0) 2151 387170
E-Mail: shop@praesent-service.de
The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data (e.g. names, email addresses, etc.).
Statutory Data Protection Officer
We have appointed a data protection officer for our company.
Marc von Steinmetz
präsent-service von Steinmetz GmbH
Kommunikationsstraße 2a
47807 Krefeld
Telephone: +492151387170
E-Mail: shop@praesent-service.de
Withdrawal of your consent to data processing
Many data processing operations are only possible with your explicit consent. You may withdraw any consent you have already given at any time. To do so, simply send us an informal email. The lawfulness of any data processing carried out prior to the withdrawal remains unaffected by the withdrawal.
Right to object to data collection in specific cases and to direct marketing (Article 21 of the GDPR)
IF DATA PROCESSING IS BASED ON ARTICLE 6(1)( E OR F OF THE GDPR, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. YOU CAN FIND THE RELEVANT LEGAL BASIS ON WHICH PROCESSING IS BASED IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA, UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING IS NECESSARY FOR THE ESTABLISHMENT, EXERCISE OR DEFENCTE OF LEGAL CLAIMS (OBJECTION UNDER ARTICLE 21(1) OF THE GDPR).
IF YOUR PERSONAL DATA IS BEING PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR SUCH MARKETING PURPOSES; THIS ALSO APPLIES TO PROFILING, INSOFAR AS IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (OBJECTION PURSUANT TO ART. 21(2) GDPR).
Right to lodge a complaint with the relevant supervisory authority
In the event of infringements of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, their place of work or the place where the alleged infringement occurred. This right to lodge a complaint is without prejudice to any other administrative or judicial remedies.
Right to data portability
You have the right to receive data that we process automatically on the basis of your consent or in fulfilment of a contract, either for yourself or for a third party, in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will only take place to the extent that it is technically feasible.
SSL or TLS encryption
This website uses SSL or TLS encryption for security reasons and to protect the transmission of confidential information, such as orders or enquiries that you send to us as the website operator. You can recognise an encrypted connection by the fact that the address bar of your browser changes from “http://” to “https://” and by the padlock symbol in your browser bar.
If SSL or TLS encryption is enabled, the data you send to us cannot be intercepted by third parties.
Secure online payments on this website
If, following the conclusion of a paid contract, you are required to provide us with your payment details (e.g. your account number for direct debit authorisation), these details are required for payment processing.
Payments made using standard payment methods (Visa/MasterCard, direct debit) are processed exclusively via an encrypted SSL or TLS connection. You can recognise an encrypted connection by the fact that the browser’s address bar changes from “http://” to “https://” and by the padlock icon in your browser’s address bar.
With encrypted communication, the payment details you send to us cannot be read by third parties.
Access, erasure and rectification
In accordance with the applicable legal provisions, you have the right at any time to obtain, free of charge, information about your stored personal data, its source and recipients, and the purpose of the data processing, and, where applicable, the right to have this data corrected or deleted. You may contact us at any time at the address given in the legal notice regarding this matter or any other questions relating to personal data.
Right to restriction of processing
You have the right to request that the processing of your personal data be restricted. To do so, you may contact us at any time at the address given in the legal notice. The right to restriction of processing applies in the following cases:
- If you dispute the accuracy of your personal data held by us, we will generally need time to verify this. For the duration of this verification, you have the right to request that the processing of your personal data be restricted.
- If the processing of your personal data has been or is being carried out unlawfully, you may request that the processing of your personal data be restricted instead of being erased.
- If we no longer require your personal data, but you require it to exercise, defend or assert legal claims, you have the right to request that the processing of your personal data be restricted instead of being erased.
- If you have lodged an objection under Article 21(1) of the GDPR, a balancing of interests between yours and ours must be carried out. Until it is determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.
If you have restricted the processing of your personal data, such data may – apart from storage – only be processed with your consent, or for the purpose of establishing, exercising or defending legal claims, or for the protection of the rights of another natural or legal person, or for reasons of an important public interest of the European Union or a Member State.
Objection to promotional emails
We hereby object to the use of contact details published in accordance with the legal requirement to provide an imprint for the purpose of sending unsolicited advertising and information materials. The operators of this website expressly reserve the right to take legal action in the event of unsolicited advertising being sent, for example via spam emails.
4. Data collection on this website
Cookies
Our website uses so-called ‘cookies’. Cookies are small text files that do not cause any harm to your device. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (persistent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your device until you delete them yourself or your web browser deletes them automatically.
In some cases, cookies from third-party companies may also be stored on your device when you visit our website (third-party cookies). These enable us or you to use certain services provided by the third-party company (e.g. cookies for processing payment services).
Cookies serve various purposes. Many cookies are technically necessary, as certain website functions would not work without them (e.g. the shopping basket function or the display of videos). Other cookies are used to analyse user behaviour or to display advertisements.
Technically necessary cookies (e.g. shopping basket cookies) are stored on the basis of Article 6(1)(f) of the GDPR. We have a legitimate interest in storing cookies to ensure the technically flawless and optimised provision of our services. Other cookies are only stored with your consent on the basis of Article 6(1)(a) of the GDPR. Consent may be withdrawn at any time with future effect.
You can configure your browser to notify you when cookies are set and to allow cookies only on a case-by-case basis, to block cookies in specific cases or generally, and to enable the automatic deletion of cookies when you close your browser. If you disable cookies, the functionality of this website may be limited.
Where cookies from third-party providers or for analytical purposes are used, we will inform you of this separately within this privacy policy and, where necessary, seek your consent.
Server log files
The website provider automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
- Browser type and version
- Operating system used
- Referrer URL
- Hostname of the accessing computer
- Time of the server request
- IP address
This data is not combined with other data sources.
This data is collected on the basis of Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in ensuring that the website functions correctly and is optimised – to this end, server log files must be collected.
Enquiries by email, telephone or fax
If you contact us by email, telephone or fax, your enquiry, including all personal data contained therein (name, enquiry), will be stored and processed by us for the purpose of dealing with your request. We will not pass on this data without your consent.
The processing of this data is based on Article 6(1)(b) of the GDPR, provided that your enquiry relates to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on your consent (Article 6(1)(a) of the GDPR) and/or on our legitimate interests (Article 6(1)(f) of the GDPR), as we have a legitimate interest in the effective processing of enquiries addressed to us.
The data you send us via contact enquiries will be retained by us until you request its deletion, withdraw your consent to its storage, or the purpose for storing the data no longer applies (e.g. once your enquiry has been dealt with). Mandatory legal provisions – in particular statutory retention periods – remain unaffected.
5. e-commerce and payment providers
Processing of data (customer and contract data)
We collect, process and use personal data only to the extent that it is necessary for the establishment, content or amendment of the legal relationship (customer data). This is done on the basis of Article 6(1)(b) of the GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures. We collect, process and use personal data relating to the use of this website (usage data) only to the extent necessary to enable the user to use the service or to bill them for it.
The customer data collected will be deleted once the order has been completed or the business relationship has ended. This does not affect statutory retention periods.
Data transmission upon conclusion of a contract for online shops, retailers and mail-order businesses
We only disclose personal data to third parties where this is necessary for the performance of the contract, for example to companies responsible for delivering the goods or to the bank handling the payment. No further disclosure of data will take place, or will only occur if you have expressly consented to such disclosure. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.
The legal basis for data processing is Article 6(1)(b) of the GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures.